Workplace English: Emails, Calls, Meetings and Customers

Free workplace English course. 15 lessons on emails, phone calls, meetings, presentations, customer service and feedback, with ready phrases and practice tasks.

Beginner · 15 lessons

Foundations

  1. Workplace English: Tone, Politeness and Simple Words - Learn the tone of English at work: when to be formal or friendly, how to ask politely, and why simple, clear words beat long, difficult ones.
  2. Introduce Yourself and Make Small Talk at Work - Greet people, introduce yourself and others, and make friendly small talk in the first days at a new job. Includes useful phrases and sample conversations.
  3. Clear Sentences and Common English Mistakes at Work - Fix the mistakes that many workplace English learners make: verbs, articles, prepositions, plurals and word order. Short rules with before and after examples.

Emails and Messages

  1. Write a Professional Email: Subject, Greeting, Body and Closing - Learn the five parts of a clear work email: subject line, polite opening, short body, clear closing and signature. Sample emails included.
  2. Requests, Replies and Follow-Up Emails: Phrases You Can Use - Ready phrases and sample emails to ask for something, reply to a request, confirm a meeting, send a reminder and follow up politely when you get no answer.
  3. Apologies, Complaints and Saying No Politely - Write and say difficult messages with care: apologise for a mistake, make a complaint without anger, refuse a request, and give bad news clearly and kindly.
  4. Chat Messages at Work: Teams, Slack and WhatsApp Etiquette - Write short, clear work chat messages, use greetings and emojis sensibly, respect working hours and time zones, and know when to use chat, email or a call.
  5. Short Reports, Notes and Meeting Minutes in Plain English - Write short work reports, daily updates and meeting minutes in plain English, with a clear structure, bullet points and action lists that people actually read.

Speaking and Listening

  1. Phone Calls in English: Answering, Spelling Names and Leaving Messages - Answer and make work phone calls with confidence: greetings, asking someone to repeat, spelling names and numbers, taking messages and leaving voicemail.
  2. Speak Up in Meetings: Agree, Disagree and Ask Questions - Join meetings with confidence: phrases to give an opinion, agree, disagree politely, ask questions, interrupt and summarise, plus online tips.
  3. Listening Skills: Understand Fast Speech and Different Accents - Understand fast speakers and unfamiliar accents at work with practical listening strategies, clarifying phrases and daily practice you can do for free.
  4. Presentations and Explaining Your Work in English - Plan and give a short presentation or explain your work: a simple structure, signposting phrases, clear slides, and handling nerves and questions.

People and Career

  1. Customer Service English: Helping, Apologising and Staying Calm - A simple method and phrases for customer service in English: greet, listen, solve, apologise and handle angry customers calmly.
  2. Feedback, Teamwork and Talking to Your Manager - Give and receive feedback, ask your manager for help, report problems early, discuss growth and work well in a multicultural team.
  3. A Daily Plan to Keep Improving Your Workplace English - A realistic daily plan to improve work English: reading, listening, speaking and writing habits, a phrase book, free tools and tracking progress.