Training Program Manager

Stripe · Mexico City · Posted

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

We ensure that teams across Product Support Operations and Risk Operations have the knowledge they need to master our products, provide gold standard support, and safeguard both Stripe and our users. We aspire to elevate the way our learners perceive us, positioning ourselves as a critical resource on their journey to growth through quality training that resonates with, and empowers, every individual.

What you’ll do

As a Training Program Manager within the Technical Enablement team, your role will be to develop training initiatives that enhance the capabilities of our Operations teams, specifically Product Support and Risk Operations. Our team takes pride in refining the Stripe experience for both our users and our global network of support specialists. By owning the strategic direction and execution of training programs, you'll play a crucial role in equipping operations associated with the knowledge and skills necessary for exceptional service delivery.

Responsibilities

  • Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program
  • Convert business requirements into comprehensive training curricula and supportive content, tailored to the needs of our teams
  • Ensure the application of adult learning principles and systematic instructional design to create effective learning solutions, including online, classroom, virtual, and blended learning modalities
  • Design assessment methodologies aligned with leading accreditation frameworks and practices
  • Partner with business leaders across Operations to develop relevant training programs in accordance with the strategy you set out
  • Analyze metric data to evaluate high-priority topics that would benefit from the development of new training modules and measure training impact post-launch
  • Efficiently partner with cross-functional stakeholders on high-priority projects and initiatives, adapting swiftly to emerging needs and dedicating focused effort to ensure success
  • Proactively assess and respond to training demands in cases where there may be significant ambiguity or unknowns
  • Harmonize our training efforts across our Stripe Delivery Centers

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • 3+ years of experience in driving training or enablement programs with prior instructional design or training exposure
  • Experience designing and developing training materials and content to include online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio), and other training materials
  • Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance
  • Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal

Preferred qualifications

  • Experience leveraging learning management systems and/or other content delivery platforms
  • An inquisitive approach to learning about new technologies, with a keen sense in identifying user and agent issues
  • The ability to distill complex information into clear, concise deliverables
  • Experience in identifying recurring issues faced by customers and specialists, and developing scalable training solutions
  • Strong written and verbal communication skills with experience giving presentations

Apply on the Stripe website

About this role

Stripe is hiring for the role of Training Program Manager in Mexico City. The posting asks for about 3+ years of experience. It mentions Stakeholder management and Communication.

Skills mentioned

  • Stakeholder management
  • Communication

How to prepare your application

  • Write bullets that show outcomes you owned: users, revenue, retention or time to launch.
  • Be ready to explain how you decide what to build first and what to cut.
  • Show you can work with engineers, designers and customers.
  • The posting asks for 3+ years, so put your most relevant experience at the top.

Common questions

What does Stripe look for in a Training Program Manager?

This posting mentions Stakeholder management and Communication and about 3+ years of experience. Read the full description above for the exact requirements.

Is this Training Program Manager job remote?

The listing gives the location as Mexico City. Check the employer's page to see if remote or hybrid work is allowed.

How do I apply?

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