Technical Account Manager - GCN

Stripe · Singapore · Posted

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunities to help businesses deliver more value to their customers, improve their technical operations, and accelerate their global growth with Stripe.

What you’ll do

Responsibilities

  • Provide a Gold Standard Experience to key stakeholders at your assigned accounts
  • Work with the wider Operations team to share current-state information, resources, and knowledge, enabling teams to deliver a Gold Standard Experience through support channels, external documentation, and product or feature feedback and development
  • Build long-term user relationships that strengthen loyalty to Stripe and Stripe products
  • Work across Stripe and users’ organizations to develop and implement operational solutions involving fraud, disputes, declines, product adoption, global expansion, and other areas
  • Partner closely with Customer Success and other user-facing teams to support Stripe users
  • Lead user-facing meetings in person and by video
  • Contribute to the continued design of this support offering and create user-facing content that provides long-term solutions

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • At least 3 years of experience in enterprise-level, client-facing work in the Greater China Region
  • Business-level spoken and written Mandarin Chinese is required because this role leads user meetings and handles technical, operational, and written communications with Mandarin-speaking users in the Greater China market.
  • Strong product judgment, written and verbal communication skills, and a drive to solve complex user problems
  • Ability to lead complex integration conversations in a consultative and proactive manner, build trusted client relationships, and engage in business and technical conversations at multiple levels of an organization
  • Familiarity with application programming interfaces (APIs) and Structured Query Language (SQL), including the ability to explain API concepts, build basic SQL queries, modify more complex queries, troubleshoot technical issues, and work effectively with technical teams

Preferred qualifications

  • An operations-focused approach, with the ability to identify and remove process friction while building processes that can scale
  • Experience managing small- to medium-scale projects
  • Strong organizational skills and the ability to work independently
  • Experience with tools and technologies such as Postman, Xcode, Python, webhooks, and extract, transform, and load (ETL) processes
  • Experience in the payments industry

Apply on the Stripe website

About this role

Stripe is hiring for the role of Technical Account Manager - GCN in Singapore. The posting asks for about 3+ years of experience. It mentions Python, SQL, Customer support, Stakeholder management and Communication.

Skills mentioned

  • Python
  • SQL
  • Customer support
  • Stakeholder management
  • Communication

How to prepare your application

  • Use these exact words in your resume where they are true for you: Python, SQL, Customer support, Stakeholder management and Communication. Applicant tracking systems match on them.
  • Use numbers: quota reached, deals closed, pipeline built, accounts grown.
  • Show you understand the customers this company sells to.
  • Be ready to describe how you handle a lost deal.
  • The posting asks for 3+ years, so put your most relevant experience at the top.

Common questions

What does Stripe look for in a Technical Account Manager - GCN?

This posting mentions Python, SQL, Customer support, Stakeholder management and Communication and about 3+ years of experience. Read the full description above for the exact requirements.

Is this Technical Account Manager - GCN job remote?

The listing gives the location as Singapore. Check the employer's page to see if remote or hybrid work is allowed.

How do I apply?

Use the Apply button. It opens the application on Stripe's own website, so your application goes straight to the employer. Never pay money to apply for a job.

How can I check my resume for this job?

Use "Check my resume for this job". It compares your resume with this posting and lists the keywords you are missing, so you can fix them before you apply.

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