Technical Account Manager

Stripe · Sydney · Posted

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support the largest and most complex Stripe users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What you'll do

Responsibilities

  • Provide a Gold Standard Experience to your assigned accounts' key stakeholders
  • Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product and feature feedback or development
  • Foster long-term user relationships that grow loyalty to Stripe and Stripe products
  • Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud, disputes, declines, product adoption, and global expansion
  • Work closely with Customer Success and other user-facing teams as part of a larger effort to support users on Stripe
  • Lead user-facing meetings both in person and through video chat
  • Collaborate on the continued design of this support offering
  • Create user-facing content for long-term solutions

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • Minimum 3 years of experience in enterprise-level client-facing work
  • Strong product sense and a drive to solve difficult, user-related problems
  • Strong written and verbal communication skills in English
  • Ability to lead complex integration conversations in a highly consultative and proactive manner
  • Familiarity with APIs and ability to explain API concepts to the largest and most technical Stripe customers
  • Familiarity with SQL and the ability to build basic queries and modify more complex ones
  • Strong technical troubleshooting skills and comfort interfacing with technical teams
  • A professional, confident, and collaborative personality as an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization

Preferred qualifications

  • An operations-savvy mindset, with the ability to identify and eliminate process friction while continuing to build scalable processes
  • Experience in small-to-medium-scale project management
  • Strong organizational skills and self-starting mindset
  • Experience with tools like Postman, Xcode, Python, Webhooks, and ETL
  • Experience in the payments industry

Apply on the Stripe website

About this role

Stripe is hiring for the role of Technical Account Manager in Sydney. The posting asks for about 3+ years of experience. It mentions Python, SQL, Customer support, Stakeholder management and Communication.

Skills mentioned

  • Python
  • SQL
  • Customer support
  • Stakeholder management
  • Communication

How to prepare your application

  • Use these exact words in your resume where they are true for you: Python, SQL, Customer support, Stakeholder management and Communication. Applicant tracking systems match on them.
  • Use numbers: quota reached, deals closed, pipeline built, accounts grown.
  • Show you understand the customers this company sells to.
  • Be ready to describe how you handle a lost deal.
  • The posting asks for 3+ years, so put your most relevant experience at the top.

Common questions

What does Stripe look for in a Technical Account Manager?

This posting mentions Python, SQL, Customer support, Stakeholder management and Communication and about 3+ years of experience. Read the full description above for the exact requirements.

Is this Technical Account Manager job remote?

The listing gives the location as Sydney. Check the employer's page to see if remote or hybrid work is allowed.

How do I apply?

Use the Apply button. It opens the application on Stripe's own website, so your application goes straight to the employer. Never pay money to apply for a job.

How can I check my resume for this job?

Use "Check my resume for this job". It compares your resume with this posting and lists the keywords you are missing, so you can fix them before you apply.

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