Technical Account Manager, AI User Segment

Stripe · San Francisco, CA · Posted

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What you’ll do

You will strategically support Stripe’s AI user segment consisting of complex and high-growth AI companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions.

Responsibilities

  • Provide a gold standard experience to your assigned accounts' key stakeholders
  • Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
  • Foster long-term user relationships that grow loyalty to Stripe and Stripe products
  • Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion
  • Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe
  • Lead user-facing meetings both in person and through video chat
  • Collaborate on the continued design of this support offering
  • Create user-facing content for long-term solutions
  • Partner closely with other Technical Account Managers supporting AI accounts as a subject matter expert on the AI industry to deliver differentiated technical support
  • Engage in frequent on-site visits with AI users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders
  • Drive publication of user case studies

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • 10+ years of experience in enterprise-level client-facing work
  • Demonstrated expertise in the AI industry, such as monetization models, fraud strategy, global payment methods, and the technical and operational challenges faced by AI companies
  • Strong product sense and energized by the challenge of solving difficult user-related problems
  • Strong written and verbal communication skills
  • Ability to lead complex integration conversations in a highly consultative and proactive manner
  • Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers
  • Proficient in SQL and comfort building complex queries
  • Familiarity using AI coding agents to solve problems
  • Strong technical troubleshooting skills and experience interfacing with technical teams
  • Adept client relationship management skills
  • Ability to engage in business-level and technical conversations at multiple levels of the organization
  • Bachelors degree required

Preferred qualifications

  • Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
  • Experience practicing in small to medium scale project management
  • Strong organizational skills and self-starting mindset
  • Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
  • Ideal experience in the payments industry

Apply on the Stripe website

About this role

Stripe is hiring for the role of Technical Account Manager, AI User Segment in San Francisco, CA. The posting asks for about 10+ years of experience. It mentions Python, SQL, Account management, Stakeholder management and Communication.

Skills mentioned

  • Python
  • SQL
  • Account management
  • Stakeholder management
  • Communication

How to prepare your application

  • Use these exact words in your resume where they are true for you: Python, SQL, Account management, Stakeholder management and Communication. Applicant tracking systems match on them.
  • Use numbers: quota reached, deals closed, pipeline built, accounts grown.
  • Show you understand the customers this company sells to.
  • Be ready to describe how you handle a lost deal.
  • The posting asks for 10+ years, so put your most relevant experience at the top.

Common questions

What does Stripe look for in a Technical Account Manager, AI User Segment?

This posting mentions Python, SQL, Account management, Stakeholder management and Communication and about 10+ years of experience. Read the full description above for the exact requirements.

Is this Technical Account Manager, AI User Segment job remote?

The listing gives the location as San Francisco, CA. Check the employer's page to see if remote or hybrid work is allowed.

How do I apply?

Use the Apply button. It opens the application on Stripe's own website, so your application goes straight to the employer. Never pay money to apply for a job.

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