Payments Performance Strategist, LATAM

Stripe · CDMX · Posted

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Global Payments Performance Team identifies payment optimization opportunities for Stripe’s merchants. The Global Payments Performance team serves a critical role both in demonstrating thought leadership on challenging payment topics, and also partnering with our high-potential merchants to set them up for long term success. We want a partnership with Stripe to be a competitive advantage for our customers, large and small, by providing them with best-in-class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals.

What you’ll do

The Payments Performance Strategist, LatAm, will be responsible for leading data-driven discussions with existing and prospective LatAm merchants on optimisation strategies across a variety of areas including, card network costs, acceptance, fraud, and cross-border flows to start. Initially, the focus will be primarily on the Mexican market. You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model. You will also collaborate with Sales, deploying your knowledge to differentiate Stripe to win deals, and partner with our Customer Success organization to ensure that merchants are successful working with Stripe.

Responsibilities

  • Serve as both an internal and merchant-facing expert on payment optimisation strategies in LatAm.
  • Partner directly with strategic merchants to identify, diagnose, and solve complex payments performance challenges, using quantitative and qualitative analysis to uncover root causes and improvement opportunities.
  • Analyze performance across the end-to-end payments funnel, including authorization, conversion, fraud and risk, payment methods, and cost of payments.
  • Translate complex payments data and technical concepts into clear, actionable insights and compelling executive-level narratives.
  • Lead discussions with existing and prospective LatAm merchants from problem definition through recommendation, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
  • Gather and build on Stripe’s wide-ranging payments expertise to create LatAm optimisation narratives/tools supported by rigorous analysis.
  • Use existing tools to deploy sophisticated optimisation playbooks and analyses across Stripe’s LatAm customer portfolio.
  • Identify patterns across individual customer engagements and turn bespoke insights into scalable frameworks, tools, playbooks, and best practices to improve our self-serve offerings.
  • Synthesize and relay customer feedback and our findings to inform Stripe’s product roadmap.

Who you are

Minimum requirements

  • 5+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry, with a focus on the LatAm market
  • Understanding of e-commerce payments, cards based payments processing and optimisation strategies
  • Experience presenting directly to merchants
  • Serve as a subject matter expert providing both internal and customer-facing advisory in the payments domain
  • Language proficiency in Spanish

Preferred requirements

  • Experience with SQL, dashboard building, modeling, or reporting
  • Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3)
  • Experience presenting to senior business leaders

Apply on the Stripe website

About this role

Stripe is hiring for the role of Payments Performance Strategist, LATAM in CDMX. The posting asks for about 5+ years of experience. It mentions SQL, Product roadmap, Customer support and Leadership.

Skills mentioned

  • SQL
  • Product roadmap
  • Customer support
  • Leadership

How to prepare your application

  • Use these exact words in your resume where they are true for you: SQL, Product roadmap, Customer support and Leadership. Applicant tracking systems match on them.
  • Describe systems you kept running: uptime, deploy frequency, cost saved or incidents reduced.
  • Be ready to talk through an outage you handled, step by step.
  • Show hands-on use of the tools listed here, not just names on a list.
  • The posting asks for 5+ years, so put your most relevant experience at the top.

Common questions

What does Stripe look for in a Payments Performance Strategist, LATAM?

This posting mentions SQL, Product roadmap, Customer support and Leadership and about 5+ years of experience. Read the full description above for the exact requirements.

Is this Payments Performance Strategist, LATAM job remote?

The listing gives the location as CDMX. Check the employer's page to see if remote or hybrid work is allowed.

How do I apply?

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