Engineering Manager, AI Conversation Platform

Stripe · Toronto, Canada · Posted

Engineering Manager, AI Conversation Platform

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The newly formed Conversation Platform team aims to build a conversation platform for all merchants who use Stripe. We are doing so by (a) automating the easy tasks, and (b) assisting our users in the difficult tasks. Some examples include customizing the Stripe landing page to suggest bespoke integrations, allowing users to command the Stripe API in natural language, and resolving user issues automatically. We are developing RAG based systems on the latest LLMs as well as fine-tuning our own models. We’re an end-to-end team going from ideas to models to shipping in production.

What you’ll do

Responsibilities

  • Driving an ambitious vision for AI/ML that benefits our users
  • Setting the technical & process direction for the team based on business goals
  • Brainstorm and coordinate product integrations with partner teams
  • Proposing new ideas and building prototypes
  • Be an integral part of a larger ML community internally & externally
  • Hire & develop a world-class team to deliver high-quality ML systems.
  • Coach engineers to help them grow in their careers and maintain a high bar

Who you are

We are looking for ML Engineering Managers who are passionate about using ML to improve products and delight customers. You have experience leading teams that develop streaming feature pipelines, build ML models, and deploy them to production, even if it involves making substantial changes to backend code. You are comfortable with ambiguity, love to take initiative, and have a bias towards action.

Minimum requirements

  • Have at least 4 years of experience managing ML teams
  • Experience working as a Machine Learning Engineer, Applied Scientist or equivalent Individual Contributor.
  • Lead by example in high-growth, high-impact, ambiguous environments
  • Have experience building & shipping ML systems.
  • Hold yourself and others to a high bar when working with production systems.
  • Thrive in a collaborative cross-functional environment

Preferred qualifications

  • Experience in shipping LLM & RAG systems

Apply on the Stripe website

About this role

Stripe is hiring for the role of Engineering Manager, AI Conversation Platform in Toronto, Canada. The title points to a leadership role. The posting asks for about 4+ years of experience. It mentions Machine learning and LLMs.

Skills mentioned

  • Machine learning
  • LLMs

How to prepare your application

  • Pick two or three projects that use the technologies named in this posting and describe what you built and its result in one line each.
  • Be ready to explain your own code: why you chose a design, what went wrong and how you fixed it.
  • Practise the basics the role needs (data structures, API design, debugging) and keep a link to your code on GitHub.
  • The posting asks for 4+ years, so put your most relevant experience at the top.

Common questions

What does Stripe look for in a Engineering Manager, AI Conversation Platform?

This posting mentions Machine learning and LLMs and about 4+ years of experience. Read the full description above for the exact requirements.

Is this Engineering Manager, AI Conversation Platform job remote?

The listing gives the location as Toronto, Canada. Check the employer's page to see if remote or hybrid work is allowed.

How do I apply?

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