Customer Success Manager, Enterprise

Stripe · Chicago, US · Posted

Who we are

About Stripe

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

What you’ll do

Responsibilities

  • Support post-sales engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers.
  • Manage a book of customers to drive overall account health, including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.
  • Serve as a trusted payments and product advisor to manage customers by delivering payment performance and industry insights.
  • Perform business reviews to align on user priorities, review payments performance metrics, share company product roadmap and provide guidance on how to optimize the value from the company.
  • Advocate for the customer to internal stakeholders.
  • Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the company user experience.
  • In coordination with an account team, support book expansion, identify and surface opportunities to ensure customers are successful.

Who you are

Minimum requirements

Must have a Bachelor's degree or foreign equivalent in Engineering, Computer Science, Business Administration, Management, or a related field, plus four (4) years of experience in enterprise customer success or strategic account management.

Must also have four (4) years of experience in each of the following:

  • Supporting expansion of complex accounts, including identifying opportunities, driving business outcomes;
  • Building and fostering relationships with senior executives in business, product and finance in partnership with the Account Executive and team;
  • Working with the account team to perform annual business reviews to align on business priorities, payments performance, optimization opportunities, product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize value, and identify product expansion opportunities;
  • Driving overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction;
  • SaaS; and
  • Finance, consulting, and account management.

Salary: $113,672 - $144,750/yr

This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary.

40 hrs/week

50% Telecommuting permitted

Multiple Positions Available.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. IL60

#LI-DNI

Apply on the Stripe website

About this role

Stripe is hiring for the role of Customer Success Manager, Enterprise in Chicago, US. It mentions Product roadmap, Account management, Customer support and Stakeholder management.

Skills mentioned

  • Product roadmap
  • Account management
  • Customer support
  • Stakeholder management

How to prepare your application

  • Use these exact words in your resume where they are true for you: Product roadmap, Account management, Customer support and Stakeholder management. Applicant tracking systems match on them.
  • Use numbers: quota reached, deals closed, pipeline built, accounts grown.
  • Show you understand the customers this company sells to.
  • Be ready to describe how you handle a lost deal.

Common questions

What does Stripe look for in a Customer Success Manager, Enterprise?

This posting mentions Product roadmap, Account management, Customer support and Stakeholder management. Read the full description above for the exact requirements.

Is this Customer Success Manager, Enterprise job remote?

The listing gives the location as Chicago, US. Check the employer's page to see if remote or hybrid work is allowed.

How do I apply?

Use the Apply button. It opens the application on Stripe's own website, so your application goes straight to the employer. Never pay money to apply for a job.

How can I check my resume for this job?

Use "Check my resume for this job". It compares your resume with this posting and lists the keywords you are missing, so you can fix them before you apply.

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